The Missing Guide to Troubleshooting Audio & Video Conferencing Problems

November 19, 2015 at 12:20 AM by Elise Keith in meeting technology

Just want the highlights?
Get the key tips minus all the commentary in the PDF version of this guide.

ReadyTalk says that "The number 1 enemy of online conferences is poor audio quality", and I agree with that.

When we first released Lucid Meetings, we didn't include support for audio or video conferencing. We figured everyone already had something they used - WebEx most often, or maybe a number - so we didn't need to worry about that part and could just focus on helping people organize their agendas and capture minutes.

But time after time, we'd get support complaints from people who had trouble running a meeting because the audio failed, begging us to please add audio to Lucid so they could cancel their existing service. Without easier audio, they couldn't run successful online meetings.

So, we began integrating audio conferencing into Lucid. We started with a simple web-only audio feature, but soon found it too limiting. Next, we integrated a full-on conferencing service: toll dialing, toll-free numbers, call recording, international, the works.

Pretty soon we were running meetings that really needed video. We added integrations with Skype, Google Hangouts, and Then, our big clients with expensive contracts through Adigo, Verizon and InterCall demanded we support their private conferencing in our meetings, and we added ways to set up custom audio profiles.

Every time we set up a new way to run audio or video conferencing, we'd test it and run into problems. Every time.

Read More

Topics: meeting technology

5 Steps to Land Your Next Project Management Job

November 12, 2015 at 7:34 PM by Brad Egeland in project management

The economy hasn’t completely turned around yet, but it is getting better. Unemployment rates are slowly going down, foreclosures are dropping, and house values are finally going up again.

But it still isn’t easy to find a job – you’ll know this if you’ve applied to any in the last year or so. It’s still tough and there are still a lot of jobs you apply for and never hear about again even though you looked like a perfect match.

And those others where you interviewed and maybe were even a finalist and then…nothing…or a surprising flush.

Read More

Topics: project management

Lucid Integrated Audio: Turbobridge Perfected

November 10, 2015 at 3:59 PM by John Keith in meeting technology, release announcement

Lucid Meetings is a sophisticated technology platform for running excellent meetings with your (remote) team and clients. The platform addresses three significant pain points for the modern meeting organizer:

  1. How do I create a shared meeting experience when people are not in the same room?
  2. How do I run meetings that consistently get results and favorable reviews?
  3. How do I manage all the audio, video, and screensharing technology needed for online meetings?

We write regularly about "meeting best practices"  that address the first two points, focusing quite a bit on soft skills and organizational methodology. In this post we're taking a different tack by looking deeply at one of the technology issues in point three: managing the conference calling requirements for online meetings.

Read More

Topics: meeting technology, release announcement

The "No clue why we're meeting!" Agenda

November 5, 2015 at 7:03 PM by Elise Keith in meeting design

There are times when I put a meeting on my schedule, and I have no good idea why.

I don’t really know the goal of the meeting, there’s no agenda, and I have no clue what the meeting is meant to accomplish.


If you follow this blog, you may find this shocking. One of the more popular posts here is our 5 step guide to canceling bad meetings - and a goal-free meeting definitely qualifies. So what gives?

Read More

Topics: meeting design

Lunette: Moving Marketing Projects Forward with a Global Team and Customer Base

November 3, 2015 at 6:55 PM by Tricia Harris in case studies

Lunette is a small but fast growing global company, headquartered in the rural community of Juupajoki, Finland.

For Marketing & Social Media Manager Cathy Chapman, keeping up with all of the marketing activities is a daily challenge. As she moves from project to project, she needs to keep her team organized by managing tasks, decisions, and timelines to keep work on track. 

Read More

Topics: case studies

Top 5 Ideas for Technical Project Managers to Accelerate Deployment

October 29, 2015 at 7:02 PM by Brad Egeland in project management

Top 5 Ideas for Technical Project Managers to Accelerate DeploymentHave you ever had a project client come to you and say, “Can we implement this a month sooner than we originally planned?” No, that never happens…right? As a technical project manager, if something similar hasn’t already happened to you, trust me, it will.

Read More

Topics: project management

Strategic Planning with Remote Teams: Does it really work?

October 27, 2015 at 7:15 PM by Elise Keith in meeting design

One “Essential Strategic Plan” template, five meeting agendas that walk you through filling it out, seven blog posts, and a review of 26 online brainstorming tools, all combine to make up the Complete Toolkit for Strategic Planning with Remote Teams

Today's post is the last in our series. Now that we've got the whole package out there, it's time to ask the hard questions.

  • Does this approach to strategic planning actually work?
  • Is the plan you get at the end worth the time it takes to create? 

Designed by Anna O’Byrne at Upstream Meetings, the process outlined in the Toolkit is meant to help larger organizations conduct planning with a distributed workforce. For big companies, it provides an effective way to run the annual planning process and save thousands on travel costs.

The surprise for us was how well this process works for small businesses, regardless of whether they work remotely or all at one location. The Toolkit provides a do-it-yourself guide to planning that a busy small business can use to quickly create a usable plan. Broken out into several short sessions that run over the course of one to three weeks, this approach not only saves travel expenses, it also means you don’t have to shut down the company for a full day while your team plans. 

This approach to planning is practical, affordable, and effective.

How do I know? We’re a small business, and we ran through the whole thing ourselves. Here’s our story.

Read More

Topics: meeting design

3 Rules for Building High Performance Project Teams

October 22, 2015 at 8:06 PM by Brad Egeland in project management

Performance, performance, performance. Doing more with less. Making the most of what you are given. Meeting the needs of the project customer head-on.

Are you and your team doing these things every day on your project?

Your competition is, so you better be. But how? How do you get the most out of your team?

How do you ensure they are performing at their individual best and at their best as a team?

What can you do as a project manager and fellow project team member to help get them to that level of cohesiveness and performance?

In my opinion – based on I how have managed project teams…both successfully and in failure…it comes down to three main concepts to get the most out of your teams… 

Read More

Topics: project management

How OSDI Uses Lucid for More Organized Committee Meetings and Tighter Access Control

October 19, 2015 at 4:56 PM by Tricia Harris in case studies

OSDI: Open Supporter Data Interface logo

The Open Supporter Data Interface (OSDI) seeks to define a common application programming interface (API) for moving data between different systems in the progressive left cause-based, campaign and non-profit marketplace.

The OSDI chairman, Josh Cohen, was looking for a way to keep meetings organized, private, and efficient. After using Lucid Meetings, the group was able to keep meetings running smoothly, know who was participating at all times, and easily change presenters or share their screen when needed.

Read More

Topics: case studies

Building Our Remote Team's Working Agreement

October 15, 2015 at 2:43 PM by Elise Keith in remote work, meeting design

Source: John McPherson on

We test every new meeting template before it’s published to the Lucid template gallery. We check for typos and configuration problems, and we test to see if the flow feels right. Sometimes that’s pretty hard, because we don’t always have a need for that template ourselves at the time.

When it came time to test Lisette Sutherland’s template for creating a working team agreement, we thought this was one of those times. After all, our small team has worked together for years, both here at Lucid and before at other companies. And we spend a lot of time writing for and helping remote teams. We know the tools, use our favorites, and with an exception for the recurrent Comcast connectivity problem - grrr!, we feel like we’ve got this remote work thing pretty much nailed.

And yet, we found the process of creating a remote team working agreement surprisingly useful.

Read More

Topics: remote work, meeting design