What in Tarnation are Augmented Meeting Services?

Oct 28, 2020 by John Keith in meeting technology, communication architecture (12 minute read)

And why does Lucid Meetings fit the description so well?

Way back in 1997 I decided to quit my high tech job and start an internet software company with a couple friends. But right off the bat I made a big mistake.

See, you think you're going to be building products and delivering services (okay, you are), but as a company founder and leader you're really building a business. And in particular you're building the foundations, processes, and systems that support the business over time. Of course we didn't quite realize that, so instead we mainly focused on building out our product development systems, with scant attention on the accompanying business support systems.

Because we hadn't really developed or standardized our communication architecture, people filled the gaps for themselves. One day we woke to discover we were rife with disjointed, informal systems—leading to pockets of isolated information that kept our teams in the dark and separated from each other in their own silos.

Through this tortuous experience we learned a very important lesson: our meetings were indeed "where the action is" — all the good, bad, or ugly in the organization showed up there. And once we had that idea firmly in mind we began to explore what it meant to develop a truly professional approach to meetings as part of a larger business communication plan.

A Technology Platform for Business Meetings

When we conceived of Lucid Meetings, we set out to create a meeting system that embedded the knowledge and processes we'd been exploring into a technology service that organizations could readily adopt; an expert system of sorts to help them avoid much of the pain we'd all experienced in our prior businesses.

In terms of the Lucid Meeting Performance Maturity Model, the Lucid Meetings technology platform fits into level 4, where the organization is deploying standardized technology systems to support an effective communication architecture.

The Lucid Meeting Performance Maturity Model:

Our mission for the software platform then, and now, was pretty straightforward:

To build the world's most inclusive, connected, and informed online meeting platform, empowering people at all levels of an organization to readily lead exceptional work meetings.

It's About total Meeting  Success, Not Just Technology

The biggest evolution in our thinking over the past ten years has been to move beyond "technology as the solution" and embrace more fully the entire human meeting experience. This is why you'll see us focus strongly on helping people learn the essential skills they need to successfully leverage the technology platform, and why you'll see free learning resources throughout our website and in the software itself.

Let's Talk About Augmented Meeting Services

At Lucid Meetings we (sincerely hope to) make it easy for teams to run successful meetings, every day. We are a meeting service that augments the human experience, the meeting experience, and the organization's existing systems in the quest for meeting excellence.

So let's take a look at what augmentation means, starting with the Constellation Research™ threshold criteria for augmented meeting solutions. I've organized their criteria, below, along the human, meeting, and organization lines we think about.

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Topics: meeting technology, communication architecture

3+ Ways to Approach Strategic Planning

Sep 14, 2020 by Elise Keith in strategy (2 minute read)

As 2020 continues to teach us all how much God enjoys a good laugh at our plans, we've noticed a dramatic uptick in the number of people downloading strategic planning meeting templates.

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Topics: strategy

Communicating in Real Time, Near Time, and Far Time

Sep 8, 2020 by Elise Keith in communication architecture (8 minute read)

Behind the scenes here at Lucid Meetings, we talk a lot about how to support organizations as they work to establish a robust, effective, and resilient communication architecture.

Communication Architecture
The method and frequency by which information, attention, and intent flows between people, teams, and systems in your organization.

See also Meeting Flow Models and Meeting Operating Systems.

Today, I'm inviting you to "think out loud" with us as we work to refine these ideas.

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Topics: communication architecture

How to Identify and Eliminate Meetings That Waste Your Team's Time

Aug 4, 2020 by Elise Keith in leadership & facilitation (8 minute read)

In previous articles, we explored ways to determine the best-fit meeting cadence for your team. An effective meeting cadence means your team is talking often enough to maintain momentum and build solid working relationships, but not so often that they have trouble completing other work. 

Looking at the many examples provided in these articles, I hope we can agree that most teams have some meetings which are required to successfully achieve their goals. If we accept that we need at least some meetings, we can reject the lazy idea that we'll fix our unproductive meeting problem by just cancelling lots of meetings.

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Topics: leadership & facilitation

How to Find the Most Productive Meeting Schedule for a Team Like Yours

Aug 4, 2020 by Elise Keith in leadership & facilitation, meeting design (11 minute read)

Too much time wasted in unproductive meetings. This remains a top contender on the list of workplace complaints, as it has been for at least 700 years.


Some folks wrestling with this complaint assume that the solution is to simply reduce the amount of time spent in meetings, ideally through the elimination of as many meetings as possible. This is a tidy, easily measured approach, which can yield a quick claim to victory.

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Topics: leadership & facilitation, meeting design

Case Study: Conservation Colorado Eliminates Employees' Top Complaint

Jul 20, 2020 by Elise Keith in case studies (8 minute read)

Too much time wasted in unproductive meetings.  Ineffective meetings plague companies around the globe, making this a top complaint for employees at every level.

Conservation Colorado engaged Lucid Meetings to help them improve their meeting performance, which had been consistently rated the number one problem in their annual employee feedback surveys.

I spoke with Nikki Riedt, Conservation Colorado's Operation and Finance Director, at the end of our engagement together about their experience. I'm delighted to be able to share that feedback with you here.

Background

Conservation Colorado is an organization working to protect Colorado’s climate, air, land, water, and communities through organizing, advocacy, and elections.

The level of urgency and scrutiny surrounding climate change has skyrocketed. In response to this rapidly changing landscape, Conservation Colorado's changed too. By the time they contacted Lucid, the executive team featured many leaders who were new to the organization within the past year, and the total number of employees was growing rapidly.

What wasn't changing? The way they all felt about their meetings.

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Topics: case studies

Top 5 Tips for Smarter Meetings (Times 12!)

Jun 9, 2020 by Elise Keith in behind the scenes, fun with meetings, tips & techniques (9 minute read)

Recently we hosted two online parties where we invited folks to join us in creating a big list of Tip-Top Top Tips for Smarter Meetings. The whole event was an experiment. We wondered:

  • Would it work to combine all these different meeting techniques?
  • How much real value could a group of random strangers create within an hour?
  • Would anyone find this interesting enough to show up?

Much to my great surprise, we were joined by nearly 80 people over the two sessions. The techniques we practiced worked better the second time through, which is a testament to the value of practice. And it turns out that interested, engaged people can quickly create a lot of value when given the opportunity and structure.

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Topics: behind the scenes, fun with meetings, tips & techniques

How to Run a Strategic Pivot Meeting with Your Team

May 6, 2020 by Elise Keith in meeting design (7 minute read)

How is your organization going to survive and thrive in the emerging economy?


That's the question on everyone's mind right now.

Later when we look back, it will seem so clear. Our grandchildren will shake their heads and say:

"If I was alive back then, I totally would have...."

And then the smug little darlings will fill in the blank with whatever proves to be so very obvious in hindsight. Whatever that is, it's not so obvious now.

All we have are clues. Historic events that share some of the same patterns. Bits and pieces of evidence that, if we could just summon enough inner Sherlock, we could see a perfectly correct, elementary solution.

We have a fogged-over, dirty window of opportunity. We can't see what's on the other side of this window, and we're racing towards the future at full speed.

We have no choice but to move forward into this uncertainty. We can't wait for the answers, because if we do, we'll miss the opportunity to be a part of creating those answers.

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Topics: meeting design

Tips for Taking In-Person Training and Workshops Online

Apr 7, 2020 by Elise Keith in meeting technology, leadership & facilitation, remote work, meeting design (10 minute read)

If you're a trainer, workshop facilitator, faith-community leader, event planner, or consultant, you convene groups for a living.


You've probably designed your work assuming you'll be in the same room with the group you're serving.

Now, like everyone else, you need to figure out how to deliver your services online.

You're working fast and feeling a lot of pressure to have an answer for your clients now. You also want to keep your existing contracts intact as much as possible. It was hard enough to get these sessions scheduled in the first place, so you really don't want to have that discussion again.

Unfortunately, this desire to keep the transition from in-person to virtual as simple and direct as possible is driving many experts to make some poor choices. They're also missing some big opportunities.

Here are three of the most important mistakes we see experts make when they first redesign in-person events for online delivery, and some tips about what to do instead.

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Topics: meeting technology, leadership & facilitation, remote work, meeting design

Survey Results: How often do teams meet during a crisis? (Updated July 2020)

Apr 6, 2020 by Elise Keith in meeting design (4 minute read)

How often should your team meet, and how has that changed in response to the Covid-19 pandemic/economic upheaval? We collected data from teams around the globe to find out! 

Research Background

This isn't a question researchers can easily answer, because the answer depends on so many factors.

When we've looked at this question in the past, we had to rely on the published advice of business consultants and process experts, most of which was designed for teams meeting as part of their business-as-usual operations.  

In our own research, we've talked with groups that meet just once per year because they must; it's mandated by law. Otherwise they wouldn't bother. We also spoke with one retired general who once had his teams run After Action Review meetings every 30 minutes during an especially intense training drill.

Finally, we know that in times of emergency, the group in charge of a coordinated emergency response will keep their communication channels open all day. Think of the war rooms you see in movies, or mission command, and you'll know what we're talking about.

These observations suggest that when you need to get people working together in a complex, rapidly evolving situation, you should meet a lot. We've recommended daily meetings at a minimum under these circumstances.

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Topics: meeting design