Tricia Harris

With a passion for customer acquisition, retention, and loyalty, Tricia Harris has experience in web design, project management, sales, and technical marketing. She enjoys wearing many hats and empowering customers to use the power of technology to improve their daily lives.
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Recent Posts

The Key to Success in Business: Effective Meeting Facilitation

Jun 26, 2014 by Tricia Harris in leadership & facilitation (3 minute read)

We all know time can be wasted in meetings, but do we really need to bash them as toxic, soul-sucking, productivity killers?

It’s not the meetings themselves that are at fault here - it’s the facilitators.

Yes, the people who are scheduling and running them are wasting your time - in my opinion they’re the ones who come between you and your productivity.

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Topics: leadership & facilitation

How to Facilitate a Meeting with Confidence

Jun 16, 2014 by Tricia Harris in leadership & facilitation (3 minute read)

Have you been entrusted with managing a new project or coordinating a weekly meeting? How do you take the lead to ensure you get the respect you deserve?

You may not have been trained in the disciplines of leadership or facilitation - but there are a few reliable strategies that when used effectively will demonstrate you’re in charge.

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Topics: leadership & facilitation

How to take notes in meetings

Apr 22, 2014 by Tricia Harris in leadership & facilitation, tips & techniques (3 minute read)

Have you ever been asked to take meeting notes? We've all been there, and usually no one is thrilled about it.

However, taking meeting notes is a critical step in moving work forward, and everyone should know how to do it well.

Not clear why you should even take a note? Then by all means start by reading our previous post - we've got 5 good reasons for ya.

What notes should I take?

The skill of how to take notes in meetings sounds easy, but it actually takes practice. Team members may talk quickly, and you want to make sure to capture the important points:

  • Meeting minutes should be comprised of important facts. Basic example: "Ted is flying to Denver on Tuesday.” The sentence captures who, what, when, and where.
  • Issues and decisions are also important to record. For example, “we need to ensure the hotel has a working internet connection for the meeting” (issue to be resolved) or “Sally will accompany Fred to the conference” (decision made by the team).
  • Make sure to capture any action plans that result from the issues raised or decisions made. Example: "Sarah will book the flights and hotel, and Sally will purchase conference tickets.
  • Lastly, record any questions raised and their answers, as well as ideas provided by the team. Once you get into the habit of reviewing notes from previous meetings, this will become valuable.

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Topics: leadership & facilitation, tips & techniques

Plan to communicate, and have a communication plan

Apr 4, 2014 by Tricia Harris in leadership & facilitation, project management (2 minute read)

Do you tend to manage projects loosely, or do you develop detailed project plans with pages of fancy Gantt charts? Either way, there's one strategy you should always consider: a plan to communicate.

Communication is simply defined as an exchange of information, yet this can mean different things to different people. For instance, all of the following could be considered project communication:

  • A series of status report meetings
  • A website where customers go to access information
  • Emails between members of the team
  • Instant messaging
  • A detailed project communication plan

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Topics: leadership & facilitation, project management

6 Ways to Make Sure People Are Listening in Your Virtual Meetings

Feb 3, 2014 by Tricia Harris in leadership & facilitation, remote work (3 minute read)

Did you know the average manager spends 30% of their time in meetings? And, research shows that 46% of meetings result in no action.

But what if you could save time and get more done? What if you and your coworkers could actually say, "that was a great meeting?"

When you have an in-person meeting, you can tell when people are engaged. However, when you have virtual meetings with a team it's more difficult - and keeping people's attention is critical.

Yet, I'll bet most of the people attending your meetings are not paying attention. This is one of the reasons (out of many) that projects aren’t getting finished, meetings go long, and you have to have more of them to accomplish your goals.

Bottom line: When you get people to pay attention, you get more done - faster!

But how, you say? Below are a few easy rules to make it happen:

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Topics: leadership & facilitation, remote work

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