Value Stream Mapping for Knowledge Work and Services

June 3, 2017 at 3:55 PM by Dan Prock in meeting design

Every organization exists to create value. Companies work to create value for customers and stakeholders. Education exists to create value for students and the community. Non-profits create value for members and society at large. Government should create value for the governed.

The creation of value is the point, but we all know that it isn't always where we spend the bulk of our time or energy. Time, complexity, changing regulations and customer requirements all conspire to gum up our processes with activities and delays that do nothing to add value to customers. The problem isn't that people show up to work every day wanting to spend their time on meaningless chores. Yet despite best intentions:

A bad system will beat a good person every time.

W. Edwards Deming

Running a Value Stream Mapping Workshop can help teams find and eliminate those wasteful activities that provide no value to customers nor meaning for employees.

Lean thinking has a 25-year history in manufacturing, where you can find lots of examples for how to create and use value stream maps. These VSMs illustrate raw parts arriving from suppliers, parts fabrication, movement, scheduling and factory assembly lines, packaging, shipping, and distribution channels.

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Topics: meeting design

Hey, Mom! Gartner says we’re officially Cool!

May 11, 2017 at 2:38 PM by Elise Keith in meeting technology

Recently I was telling my mom about a problem I had at work – about how hard it was to take a process designed for use in large conference rooms by expert facilitators and make it work well for business people running meetings online.

She didn’t say much, so finally I paused. "I don’t know, does that even make sense?" I asked.

"Oh yes," she said. "But it’s just not very interesting."

I love you, Mom.

While the honesty sometimes stings, I know it’s true. Geeking out over how to blend the best ideas from meeting science, theory and practice into a meaningful software platform rarely makes for scintillating conversation.

Which is one of the many reasons we’re all so thrilled to share the news.

Lucid Meetings Named a Cool Vendor by Gartner

The fine analysts at Gartner selected Lucid Meetings as a 2017 Cool Vendor in the Unified Communications category.

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Topics: meeting technology

Making Decisions in Meetings (the Missing Guide)

April 20, 2017 at 11:52 PM by Elise Keith in leadership & facilitation, meeting design

I used to believe that everything was a choice.

Whether I ate healthy food or not: a choice. Whether I obsessed over past slights or whether I forgave and moved on: a choice. I believed every action I took, and every action everyone takes, began with a decision to act.

I believed this choosing applied to organizations too. Do you run decent meetings, or do you ignore the ineptitude and hope it will go away on it’s own? That’s a choice.

Image credit: Alice Donovan Rouse on Unsplash

Yep. That sounded right to me. I’m big on self-responsibility that way.

Lately, my conviction has been shaken. I no longer believe every action follows a choice.

Now I believe instead that every action is a reaction. This goes for actions taken by organizations and those taken by individuals.

Begging the question: a reaction to what?

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Topics: leadership & facilitation, meeting design

Case Study: Collaboration Superpowers Uses Lucid Meetings to Automate Workshop Agendas and Keep Participants Engaged

April 14, 2017 at 10:43 AM by Tricia Harris in case studies

Lisette Sutherland runs Collaboration Superpowers, a workshop facilitation business, from her remote office in the Netherlands.

Professional facilitators from all over the world license her materials to teach her Work Together Anywhere Workshop, both online and in person.

Lisette Sutherland, Founder of
Collaboration Superpowers

When preparing for the workshop, Lisette spends a few hours setting up each section by creating an agenda, uploading documents, and setting up multiple software platforms for her participants.

However, because she uses Lucid for the online meeting segment, she’s able to leverage a pre-defined meeting template, automating both setup and follow through—saving her a minimum of thirty minutes in preparation time.

Meeting agenda templates also allow new facilitators to get up and running quickly, making her licensing business more scalable.

Over the course of a year, this huge time savings allows her to focus on improving the workshop curriculum and managing high-level business activities.

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Topics: case studies

Coping with travel restrictions: When meeting face-to-face matters (and what to do when you can’t)

March 17, 2017 at 9:42 AM by Nancy Settle-Murphy in leadership & facilitation, meeting design

Introducing Nancy Settle-Murphy
It’s my pleasure to welcome renowned virtual collaboration expert
Nancy Settle-Murphy to the blog.

Recently I gave a talk about taking government meetings online, and was asked how to succeed when the meeting was particularly sensitive. I didn’t have time to give the question the answer it deserved, so afterwards, I started looking for better information on this topic. I found Nancy, and knew she had the answer we needed to hear.

Nancy’s been answering this exact question - when you should meet face-to-face, and steps to take when you’re forced to meet online - for many years in her work for companies and organizations of all sizes. I’m thrilled she agreed to revisit her guidelines with us and share them here.

– Elise Keith, Lucid founder

Whenever possible, I recommend in-person meetings.

I know travel can be expensive and time consuming. Sometimes it's worth it.

Successful meetings connect people to the work at hand and to each other. We forge connections more easily with people we can see. While video conferencing gets better all the time, it can’t compete with being there.

Yet despite our best intentions, meeting in person isn’t always possible. Weather, politics, injury, family – everyone has a lot of life to juggle, and meeting travel gets dropped.

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Topics: leadership & facilitation, meeting design

Your Opinion Matters! Review Lucid Meetings on Gartner's Peer Insights Forum

March 13, 2017 at 10:41 AM by Tricia Harris in meeting technology

If you are a Lucid Meetings customer, we would be grateful if you would visit the Gartner Peer Insights forum and provide a review of the experience you've had using our meeting management platform.

Why Gartner Peer Insights?

As you know, Gartner is one of the most well-respected analyst firms in the world, and they continuously strive to help organizations make better-informed decisions about technologies, products, and business strategies.

By reviewing Lucid Meetings on the Peer Insights forum, your feedback will help other decision-makers choose a potential meeting management provider and help us continue to enhance our product.

You can access the page via this Gartner-customized link: http://gtnr.it/2jALblV. For your convenience, basic details about Lucid Meetings will be pre-populated into your survey.

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Topics: meeting technology

New! Schedule Lucid Meetings Directly In Google Calendar

February 24, 2017 at 12:13 PM by Elise Keith in release announcement

Join a Live Webinar!
Getting Started with Lucid Meetings
Tuesdays at 5PM Eastern / 2PM Pacific
Wednesdays at 1PM Eastern / 10AM Pacific
Click here for details

We’re delighted to report that our long anticipated integration with Google Calendar and Google Chrome is now available in the Google Chrome store.

Anyone with a Google account can install the Chrome extension. This integrates Lucid into your Google universe by adding a quick-drop panel to your Chrome menu, and a new option to add Lucid meetings to the events on your Google calendar.

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Topics: release announcement

A Mindfulness-Based Technique for Leading Sensitive Discussions

February 23, 2017 at 3:32 PM by Dr. Patricia Thompson in meeting design

I’m thrilled to introduce Dr. Patricia Thompson to the community of meeting designers and coaches featured on our blog. I first learned about Dr. Thompson and her work through an article she wrote for Harvard Business Review titled How Mindfulness Helped a Workplace Diversity Exercise.

In the article, she talks about using mindfulness-based discussion techniques to help an ineffective diversity team break through their barriers and learn to work together.

Before you get the wrong idea, Dr. Thompson isn’t a diversity coach. Instead, she helps executives cultivate positive organizational cultures through selection, leadership development, and team building. She also teaching mindfulness techniques that they can apply to make their workplaces more engaged, trusting, and healthy places to be.

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Topics: meeting design

Making the Switch to Lucid Meetings from Do.com or WorkLife

February 23, 2017 at 12:33 PM by John Keith in meeting technology

Join a Live Webinar! 
Getting Started with Lucid Meetings
Tuesdays at 5PM Eastern / 2PM Pacific
Wednesdays at 10AM Eastern / 7AM Pacific
Click here for details

In October 2016, Constellation Research published their ShortListTM for Meeting Management Tools. Since then, two companies on the list have been acquired.

        

WorkLife was acquired by Cisco, and their product is now a free tool called Cisco Spark Meeting Notes. Those already using WorkLife before the merger were invited to come along for the ride.

Do (do.com) was acquired by forces unknown, and recently announced that the service would shut down February 24th, 2017 while they work through the transition. If or when or in what form the service will re-emerge remains a mystery.

If you’ve come to rely on either of these products to help you run better meetings, and especially if you use Do, you may have come to Lucid looking for an alternative.

Is Lucid right for you? Maybe, maybe not!

Today I’ll go over what Do users can expect from a switch to Lucid, including what’s different and what’s the same, so you can determine whether you should start a Lucid trial. WorkLife is similar in many ways to Do, so WorkLife users should find this comparison useful too.

Then at the end, I’ll share some links to a few other meeting management platforms you might want to check into as well.

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Topics: meeting technology

Meeting Design: How to Create Standard Agendas for Your Business

February 11, 2017 at 4:01 PM by Elise Keith in meeting design

Are successful meetings what your company sells?
Is your non-profit’s mission to help others run more effective meetings?

Unless you are a professional facilitator or a meeting software company, the answer is probably “No.”

Do you need the meetings you lead to succeed? To help you win sales of the product you sell, and influence those who can advance your mission?

If you care about business effectiveness, then the answer is “Yes”.

You need meetings to function well, but the meeting itself is a means to an end; not an important product of your business.

To ensure important meetings get results, organizations with a high level of meeting performance maturity rely on a set of standard agendas.

Our Way!

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Topics: meeting design