Designing a Thoughtful Return to the Office

Oct 24, 2022 by Elise Keith in leadership & facilitation, communication architecture, meeting culture (11 minute read)

It looks to me like we've broken work. Not for everyone, and not everywhere, but for a lot of teams the WE part of work isn't working.

I know. This isn't new.

Work has been kinda broken for a lot of people for a long time. But take it from a lady who deploys lots of duct tape and safety pins: there's a big difference between kinda broken and all-the-way broken.

The lockdowns broke office work. They forced many people out of jobs, and many more into isolation in an attempt to protect our communities. Even though we went through this experience together, we experienced it alone. We were forced to craft a way of working that was uniquely tailored to our individual circumstances. As "3 weeks to flatten the curve" morphed into multiple years with an ever-shifting end goal, we developed new habits.

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Topics: leadership & facilitation, communication architecture, meeting culture

Intervention, Implementation, or Iteration: What do your meetings need now?

Jul 26, 2022 by Elise Keith in meeting design, communication architecture, meeting culture (8 minute read)

Did you know that the first stop sign was installed in 1915?

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Topics: meeting design, communication architecture, meeting culture

Interview: US Army Reduces Meetings by 70% While Improving Overall Information Flow

Sep 24, 2021 by Elise Keith in case studies, communication architecture (4 minute read)

John Antill works as a U.S. Army Expeditionary Civilian Workforce Knowledge Manager. In his pursuit of a Master's Degree at Kent State University, he decided to map the flow of information while working as the Knowledge Manager for Army Joint Force Headquarters Cyber using the military's Operational Management Rhythm approach. He focused specifically on the meetings, or meeting flow models, asking:

  • Which meetings are we running now? What's their purpose? 
  • How are these meetings intended to fit into the larger information flow?
  • Is the necessary information reaching the right people at the right time?
  • Where are the gaps? Where are the redundancies?
  • How might we re-work our meetings to better achieve our objectives?

When he was done, the Army worked to implement his suggestions. Early results include:

  • 105 staff hours per week saved by redesigning one meeting
    A 30-person weekly meeting that had run four hours each week was reduced to 30 minutes.
  • 70% fewer meetings
    178 regularly scheduled meetings involving multiple groups reduced to 55
  • Radically increased workforce adaptability
    The inter-department meeting schedule for a 4-Star Command, including meetings that coordinate the work of nearly 1.5 million people, was successfully shifted to adapt to the Covid-19 lockdown in a matter of weeks.

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Topics: case studies, communication architecture

A Technology Platform for Business Meetings (2022 update)

Aug 18, 2021 by John Keith in meeting technology, communication architecture (12 minute read)

Last update: Aug 17, 2022

When we conceived of Lucid Meetings, we set out to create a meeting system that embedded the knowledge and processes we'd been exploring into a technology service that organizations could readily adopt; an expert system of sorts to help them avoid much of the pain we'd all experienced in our prior business improvement initiatives.

Our mission for the software platform then, and now, was pretty straightforward:

To build the world's most inclusive, connected, and informed online meeting platform, empowering people at all levels of an organization to readily lead exceptional work meetings.

In terms of the Meeting Performance Maturity Model, the Lucid Meetings technology platform fits into level 4 (systematized), where the organization is deploying standardized technology systems to support an effective communication architecture.

It's About Total Meeting  Success, Not Just Technology

The biggest evolution in our thinking over the past ten+ years has been to move beyond "technology as the solution" and embrace more fully the entire human meeting experience.

This is why you'll see us focus strongly on helping people learn the essential skills they need to successfully leverage the technology platform, and why you'll see free learning resources throughout our website and in the software itself.

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Topics: meeting technology, communication architecture

Communicating in Real Time, Near Time, and Far Time

Sep 8, 2020 by Elise Keith in communication architecture (9 minute read)

Behind the scenes here at Lucid Meetings, we talk a lot about how to support organizations as they work to establish a robust, effective, and resilient communication architecture.

Communication Architecture
The method and frequency by which information, attention, and intent flows between people, teams, and systems in your organization.

See also Meeting Flow Models and Meeting Operating Systems.

Today, I'm inviting you to "think out loud" with us as we work to refine these ideas.

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Topics: communication architecture

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