We've known Tom Flynn for many years. Over lunch recently, he shared with us this story about a master facilitator he met early in his career who had a powerful influence on shaping the kind of leader Tom is today.
With all the "tips" and "tricks" and "5 easy ways" we see every day about how to improve our meetings, it's easy to lose sight of how important the simple things, like really listening and remembering to say thank you, can be. Tom's story is a beautiful reminder and we're very grateful he's allowing us to share it with you here.
Thank you, Tom, from all of us at Lucid.
I learned one of my favorite meeting management tips during my time working with international standards groups back in the early 2000s. It’s as surprisingly simple as it is powerful, and something I practice whenever I chair a committee or lead a meeting today.
Back then, I helped facilitate a weekly teleconference call with 10 to 20 marketing professionals representing different companies on the DLNA marketing committee. Each week, these representatives called in at odd hours of the day from their offices in Europe, Asia, and the US.
Calls like these easily lose focus or become routine and boring. They can also be very stressful. The participants represent different companies attempting to agree on a single way forward. Each person there was supposed to make sure their company’s interests were protected. The competitive environment, the repetitive weekly schedule, and the added challenges of odd hours and choppy phone lines made it very hard for people to engage in meetings like this one.
None of that, however, was a problem for our calls because of the special custom our committee chair practiced.
He closed every meeting beautifully.
I’d facilitated international meetings like this for 3-4 years and thought I had it down. This new marketing committee however, was a revelation. Each and every week, the committee chair concluded the meeting by recognizing and thanking the committee members, to powerful effect. I’d seen people say “Thank you” before, but this was more than simple good manners.
Our chair thanked people individually by name for their contributions in a sincere and meaningful way. He made everyone feel good about contributing, and inspired us to come to the next meeting ready to impress. The whole dynamic of the group changed, as each person worked harder to deserve this recognition by the end of the call.
How did he manage to find something to say about so many people each week? He planned for it in advance.
- to make easier or less difficult; help forward
- to assist the progress of a person.